Refund policy
We want you to be completely satisfied with your purchase and we will make make every effort to deliver within the time stated. However we will not be liable for any loss cause to you by late delivery. Please ensure that all personal details are entered correctly before placing your order as this could lead to a delay in delivery.
If returning any items the goods must be in the original packaging with all the manufacturers & Seasons tags/barcodes attached and in new re saleable condition. If you wish to return your goods for any reason please make sure that we receive the items back within 14 working days from you receiving your parcel in order for us to credit you.
Please contact us by either email or phone if returning so we know the item(s) is coming back to us. And ensure the returns form in your parcel is filled out correctly.
Returns address:
Seasons
14-16 King Street
Clitheroe
Lancashire
BB7 2EP
Credit will be made on the account on which the purchase was made. Credit will be made upto 10 working days of receipt. We recommend you send goods by a traceable service as we cannot be liable for goods lost in transit. Seasons are not liable for the returns postage costs. If you have a faulty item please return it for our inspection. If accepted we will credit your account.
CANCELLATION RIGHTS
The United Kingdom distance selling regulations give you the right to cancel your order and receive a full refund. Please contact us at website@seasonsdesignerwear.co.uk or 01200442199 as soon as possible after placing your order if you wish to cancel your order.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the good for delivery, you should not unpack the goods when they arrive and send straight back to us as soon as possible.
Once the goods have been received back in perfect condition with all tags attached we will refund any sum debited by us from you excluding the postage via the original method of payment within 14 calendar days of us receiving the goods. All garments returned must have our Seasons label still attached or a refund will not be processed.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
EXCHANGE AN ITEM
Please contact us on 01200442199 or email – website@seasonsdesignerwear.co.uk so that we can hold the item you wish to exchange it for and indicate on the returns form the item you are returning and wish to exchange. Please include all details of each item you wish to receive in exchange and place the item returning in to the parcel and send back to the returns address
CANCELLATION BY US
We reserve the right not to process your order if:
- We have insufficient stock to deliver the goods you have ordered
- We do not deliver to your area or
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
If we do not process your order for the above reasons, we will notify you by email and will re- credit to your account any sum deducted by us from your credit/debit card soon as possible, but in any event within 14 days.
If there is a problem with the goods
If you have any questions or complaints about the goods please contact us. You can do so at 01200442199 website@seasonsdesignerwear.co.uk or Seasons 14-16 King Street Clitheroe BB7 2EP
We are under legal duty to supply goods that are in conformity with this contract and in accordance with the consumer rights Act 2015 (the Act)
If you wish to exercise your legal rights to reject goods which do not conform with the act you must either return them in person to where you bought them or post them back to us together with the returns form indicating the fault on the goods. If you would prefer a refund or a replacement i.e. new size/colour please include a copy of your postage receipt so we are able to refund postage. In some cases this may take longer than our refund time depending on the brand and fault. Please send via recorded delivery and retain proof of postage.
Business Name: Seasons
Email: website@seasonsdesignerwear.co.uk
Phone: 01200442199
Street Address: 14-16 King Street
Country: United Kingdom
State/Region: England
City: Clitheroe
Zip / Postal Code: BB7 2EP
Company's registration name: Town & Country Clitheroe T/A Seasons
Company's registered number: 08969984
Registered: Clitheroe
Registered address and contact details: See above